WiFi not working has emerged as one of the most common issues for users who upgraded to Windows 10 from Windows 7 or 8. And even when Windows shows that you have the most updated driver, still your WiFi won’t work. So, the solution to this issue can vary from brand to brand and from model to model as the required driver of Wireless device would differ too.
Fix WiFi not working issue in HP Pavilion & Compaq having Windows 10
Since HP Pavilion series have Ralink RTXXXX 802.11b/g/n WiFi Adaptor in it, Microsoft shall not be able to find the updated driver of it. Maybe they don’t have the updated driver in their database. Also, the wireless adapter of Ralink is there in many models of the HP Pavilion series. Hence, if your laptop is one of the models of them, you can check if your laptop is having one of the following Ralink adapters or not?
- 802.11n Wireless PCI Express Card LAN Adapter
- Mediatek MT7630E 802.11bgn Wi-Fi Adapter
- Ralink RT3090 802.11b/g/n WiFi Adapter
- Ralink RT3290 802.11b/g/n Wi-Fi Adapter
- Ralink RT3592 802.11a/b/g/n WiFi Adapter
- Ralink RT5390 802.11b/g/n WiFi Adapter
- Ralink RT5390R 802.11b/g/n WiFi Adapter
Although there are many models I am not aware of would have a wireless adapter from the above list, but I am not aware of it. So, I am making a list of the models I know, which has above said wireless adapters. In case your model is not listed, you can check by yourself which wireless adapter you have in your laptop? Supported HP Pavilion G6 Series models list:
- HP Pavilion G6-1240sa
- HP Pavilion P6755sc
- HP ProBook 450 G0 Notebook PC
- HP ProBook 470 G0 Notebook PC
- HP ProBook 440 G0 Notebook PC
- HP ProBook 430 G1 Notebook PC
- HP ProBook 455 G1 Notebook PC
- HP ProBook 445 G1 Notebook PC
- HP ProBook 450 G1 Notebook PC
- HP ProBook 470 G1 Notebook PC
- HP ProBook 440 G1 Notebook PC
- HP Notebook 15
- HP Notebook 15 TouchSmart
- Compaq 15 TouchSmart Notebook PC
- Compaq 15 Notebook PC
- Compaq 14 Notebook PC
- Compaq 14 TouchSmart Notebook PC
- HP Notebook 14 TouchSmart
- HP Pavilion x360 Notebook PC
- HP 255 G3 Notebook PC
- HP 245 G3 Notebook PC
- HP 250 G3 Notebook PC
- HP 256 G3 Notebook PC
- HP 246 G3 Notebook PC
- HP 240 G3 Notebook PC
- HP 23-g0xx PC
- HP 23-h0xx PC
- HP 21-h0xx PC
- HP 23″ TouchSmart 23-f2XX PC
- HP ENVY Recline 23-xxx All-in-One PC
- HP ENVY Phoenix 810-0xx PC
- HP Pavilion 500-axx PC
- HP Pavilion 500-0xx PC
How to check which wireless adapter you have?
Open start menu and type
device manager, open the search result of
Device Manager and navigate to
Network Adapters , open it check which wireless adapter you have.
Download Ralink Wireless Adapter for HP Pavilion Series
So, the driver you need for a list of adapters I have mentioned above is:
MediaTek (Ralink) Wireless LAN Adapter Driver | Download
Applicable for both Windows 10 32 bit and Windows 10 64 bit.
The above-said driver is the latest updated driver for Windows 10. And this driver contains the driver installation package for the Mediatek (Ralink) wireless LAN Controller in the supported notebook models running a supported operating system. It provides the WHQL driver’s initial release to support Windows 10.
Drivers of HP Pavilion Which Are Not Supported Officially by HP for Windows 10
List of HP Pavilion models which don’t have officially Wireless Adapter driver for Windows 10:
- HP Pavillion DV6-6c80el
- HP Pavilion g4 Notebook PC Series
- HP Pavilion g6 Notebook PC Series
- HP Pavilion g7 Notebook PC Series
- HP ProBook 4230s Notebook PC
- HP ProBook 4330s Notebook PC
- HP ProBook 4331s Notebook PC
- HP ProBook 4430s Notebook PC
- HP ProBook 4431s Notebook PC
- HP ProBook 4435s Notebook PC
- HP ProBook 4436s Notebook PC
- HP ProBook 4530s Notebook PC
- HP ProBook 4535s Notebook PC
- HP ProBook 4730s Notebook PC
Download Wireless driver for above models:
Realtek RTL8188CE 802.11b/g/n Wireless LAN Driver | Download
If installing the native way i.e., the automatic install doesn’t work for you, then install the driver manually for it.
- Right-click on the respective wireless adapter in Device Manager
- Select Properties > Driver > Update Driver
- Select Browser my computer for driver software
- Give it the path where above said mentioned driver extracted his files and click Next.
- It’ll automatically pick the driver from the path and install it.
If it still can’t work, first uninstall or Rollback wireless driver before updating it manually, as I mentioned above.
Hi, I had a problem with my hp Pavillion model 15-g040ca losing wifi and it wasn’t the driver at all. It was a hardware problem where the wire from the wifi adaptor got cut where it passes up from the base into the screen. I fixed it by bringing the wire outside of the laptop and connecting it to a small antenna.
I suspect most of the hp laptops suffer from the same problem when I read other posts on different sites.
Anyway I thought I would share this with your readers since I was furious looking for answers also.
Thanks for the heads up 🙂
the solution works ! thumb up!!!!
I had the problem that the wifi would lose its gateway after a few minutes. After HP help desk instructed me to reload drives and all the other common suggested fixes it was just as bad. I connected the laptop to the router by wire and it worked fine confirming it was wifi problem I then moved the laptop closer to the router and it was fine. I tried other rooms in house it was OK but in the kitchen where we originally had the problem it still kept losing the gateway. Then I notice I could see my more routers from neighbours in the kitchen than elsewhere. The short answer was the fault was rf interference from a neighbours router. A ping test confirmed I was losing 20% of packets of data. I changed channel on my router and all is now OK
HP has knowingly put faulty Realtek RTL8188EE WiFi adapters into their products since June 2014. This is a known issue that HP refuses to address.
I spent 2 months trying to figure out the problem. I spent 5 hours on the phone with Microsoft and they couldn’t fix the issue…even after remotely taking over my computer. I spent $50 on a NetGear external WiFi adapter…and it worked great. However, since my computer is less than a year old, I shouldn’t have to have an external.
The problem is the internal WiFi adapter itself. It is a faulty component that people have been complaining about since 2014. I called HP’s corporate office and stated that I was aware that they knew of the issue, and could provide more than 10 pages from just one thread of their HP Forum where hundreds of others, were having the same issue. I threatened them with a class action lawsuit if they didn’t do something about it immediately.
They have agreed (in writing) that they will fix my laptop and replace the WiFi adapter card FREE OF CHARGE. I suggest that every one else, who is experiencing this issue, call the HP Corporate office at : 650-857-1501. Press “0” and speak to an operator. Tell them you want to speak to a US Case Manager about this ongoing issue. IF the case manager refuses to assist you, then call the Corporate office number back, press “0” and ask to speak to an “Executive Customer Relations” associate. They WILL (AND MUST) FIX THIS KNOWN ISSUE AT NO COST TO YOU!
Apparently, this is such a “hot topic” that, with what I know about this issue, I am being “silenced” on the HP forum. They don’t want people to know that they can fix it by replacing the adapter with one that is NOT a Realtek component. They don’t want you to know that you have RIGHTS as a consumer!
Thanks for sharing the insights.. I hope that it may come useful for future readers of this article.
ChelBell – How did you get it in writing? Do you have an example I could reference when I call?
I tried to contact them and they are refusing to help because they claim they no longer support my devise since 2018. And I have never contacted them about this issue before because I have been trying to fix it on .
help! I have a s5-1100 hp pavillion slimline. I cannot connect to internet. There fore i am using another computer and downloading, etc. What a pain. I updated my drivers but can’t figure out the wireless driver. I can’t update it on the computer because 1. I’m not connected to internet and 2. there is no wireless driver to update. Please help. I’m tired of un-connecting moniters and going back and forth on computers.
try using a LAN cable
After hours of searching all websites and trying all given solutions, yours worked!!After installing the drivers, that actually I had all downloaded them at some point, the manual update is the one that worked. Thank you 🙂