[SOLVED] Lenovo Laptop Unable To Find Network Or Unable To Access Internet

A lot of Lenovo users have reported that they are connected to a network that is fine and other devices are able to connect to intent, except that specific Lenovo laptop. Although the device is connected, they are not able to access the internet. While some Lenovo laptop users are reporting that their laptop isn’t even able to find any network. So, today in this guide we will help you troubleshoot this issue on Lenovo laptops. We will list out solutions as per different Lenovo laptop models.

Solutions to  Lenovo Laptop Unable To Find Network Or Unable To Access Internet

Lenovo X1 Carbon

  • Run command line using cmd.exe as admin
  • Run netcfg -s n to check any 3rd party network services through this command.
  • Normally the built-in network service starts with ms_
  • Then use netcfg -v -u <network service name> to uninstall it.

ThinkPad Tablet X60

There must be an issue with Winsock that handles input/output requests for Internet applications in a Windows operating system. This issue can be solved in two ways.

Method 1

  • Click on Search on Taskbar
  • Search for CMD & open it
  • Type netsh int ip reset resetlog.txt
  • Hit Enter

Now see if the problem still persists, if the issue continues, try the second method.

Method 2

  • Open CMD as administrator
  • Type netsh winsock show catalog & hit Enter
  • Again, type netsh winsock reset catalog and hit Enter

The problem should be gone now. Alternatively, you can try a small application called WinSock XP Fix. Although the title indicates that it is for Windows XP, the application works fine for newer versions of Windows as well.

Lenovo G500

  • Press Fn+F5 and turn off airplane mode. When finished, check if you can now detect and connect to the Wi-FI network.
  • Press the Windows key‌+R, type ncpa.cpl and press Enter, On the network connections, ensure Wireless Connection is not disabled.
  • Press the Windows key‌ +R, type devmgmt.msc and press Enter, On the Device Manager,  verify that the wireless card is detected and has no error.
  • Turn off the computer and press the OneKey Recovery button. On the Novo Button Menu, select BIOS Setup. In the BIOS, navigate to the Configuration Tab and ensure that the Wireless LAN is Enabled.

X1 Yoga

Update the driver and check if the issue is resolved. For most users this driver was helpful. Get the driver by following this link.

Lenovo ThinkPad T470s

For Lenovo ThinkPad T470s, tweaking BIOS has caused the issue of not finding any network or not being able to connect to the internet. In this case, follow these steps.

  • Restart your system
  • Press F1 to enter BIOS
  • Press F9 to load default settings
  • Press F10 to save.
  • Exit

Now when you boot into Windows, see if the problem is solved.

Lenovo ThinkCentre M710q 10MR (PC)

On this PC from Lenovo, you should download the Lenovo System Update application and install it. Once it’s installed on your system, run it. It will not only download and install the latest drivers for your system but will also update the BIOS. Once the BIOS is updated, the issue should vanish and you should be able to connect to the network and access the internet.

Lenovo Thinkpad X121e

Download and install Microsoft Net. Framework. You should get it to update to at least v1.1 but stay away from the latest versions as they have been reported to have issues. Now get the Lenovo System Update Utility and run it. Once it downloads and installs the new drivers, the problem should be solved.

Lenovo Thinkpad T430

Get the latest drivers from Lenovo and install them. Once the drivers are installed, restart your system and the issue should be resolved.

Lenovo Ideapad 330s

Kindly check if the Network adapter is detected in the device manager. To find that out, follow these steps.

Press Windows + X > Device manager > View Tab > Show Hidden Devices > Expand Network adapter > Look for Wifi Adapter. If the adapter is detected then there could be an issue with the WLAN Driver.

Get the WLAN Driver from the Lenovo and once you download them transfer the files to your system and install it. Now the problem should be gone!

Lenovo G700

Disabling and enabling the adapter solves the issue. Here is a guide on how to do that. Try following the same. Alternatively, you can try to boot in Safe Mode with Networking and observe. If the internet works fine then there’s most likely a security software that’s blocking the internet connection. If you have a preloaded Mcafee Security Suite or similar security software, try to uninstall it and observe.

Lenovo Yoga 3 Pro

For Lenovo Yoga 3 Pro, the issue can be solved by uninstalling the WLAN driver and installing it back again. First, download the driver by following this link and then uninstall the driver from your system. Now transfer the files to your system and install the driver. Restart your notebook and now you should see network connections and even connect to the internet as usual.

Lenovo C460 & C560 (PC)

For these models of all-in-one PCs from Lenovo, the issue came up when users upgraded from Windows 8 or Windows 8.1 to Windows 10. In such cases, follow these steps.

  • Click Start, and then type command prompt.
  • Right-click Command Prompt, and then select Run as administrator,
  • Run the following commands:

Lenovo Thinkpad W700

For Thinkpad W700 users, the issue can be solved by manually updating to Access Connection 5.5.

Lenovo G580

Try the following steps as described below.

  •  Press Winkey+R > type ncpa.cpl
  • Right-click on the LAN or WLAN connection and make sure TCP/IPV4 is set to Obtain IP Address Automatically.
  • Run an elevated command prompt and type the following:

netsh winsock reset

netsh ini ip reset

  • Reboot the PC in normal mode and test.
  • If the same problem occurs, reboot in Safe Mode, backup all important data and do a System Restore.

Lenovo G470 and G570

Updating the BIOS solved the issue for these laptops. Get the latest update from Lenovo and try it. The issue should be resolved.

These are some of the examples of how this kind of issue can be resolved. Though we have listed possible solutions for some of the selected models which are known to have the issues, you can try the steps provided in this guide for any other Lenovo laptop or PC you might have as well. If you are facing similar issues and want us to help you, just drop the model number of your device below, we will try to assist you.



  1. I had the same problem with the brand new Ideapad 3 I was setting up. Connected to my WiFi, but no network access. The problem was that there were no DNS servers configured. I right-clicked my connection to configure it, selected to use the Google DNS servers, and then all worked fine.

  2. I have a Lenovo Ideacentre desktop running Windows 10 64bit.

    Two weeks ago without warning my Wifi connection on Lenovo just disappeared. The internet access icon in the taskbar displayed a globe indicating no access. I had to connect to the internet via ethernet cable. I went into Device Manager and expanded Bluetooth and saw only one device listed. I expanded Network adapters and found quite a few – but nothing for Bluetooth. Something was obviously very wrong. And as my desktop was out of warranty I could not get it serviced for free or replaced. And I did not want to pay someone $150/hour to try to resolve the issue. So I had to fix it myself somehow.

    I started by searching every online forum and resource I could think of to find solutions for this problem. Every suggestion failed, including running troubleshooters (less than useless), reversing Windows 10 updates, updating drivers, disabling/enabling network adapters, resetting modem/router, rebooting PC, kicking the cat, or entering various netsh and ipconfig commands at the command prompt (while running as administrator). I tried Lenovo Support but to no avail. I ran their online diagnostic tools and was told that Bluetooth and Wifi did not exist on my device.

    I then decided upon something a little more drastic: uninstalling Bluetooth. I thought if that didn’t work then there was no great harm done as I would just have to live without Bluetooth. (I was not game to uninstall Network adapters.) And this worked! Here are the steps:

    1. Go to Device Manager.
    2. Expand Bluetooth.
    3. For every device in the expanded list (though there may only be one) – right click and click on Uninstall device (confirm that you want to uninstall).
    DO NOT repeat DO NOT repeat DO NOT do this for Network adapters.
    4. Shut down the computer completely (ie do not Restart but power off completely).
    5. Turn on your PC.
    6. Unplug the power cord from the wall and switch the power off (this will shut your PC down again).
    7. Wait twenty seconds and then plug the power cord back into the wall and switch the power on.
    8. Turn on the PC (hopefully you will now see the icon for Wifi access at the bottom right of your screen).

    To confirm this:
    1. Go to Device Manager.
    2. Expand Bluetooth (all devices should be back).
    3. Expand Network adapters (all devices, including for Bluetooth, should be back).

    I hope the above helps some people.

  3. On this PC from Lenovo, you should download the Lenovo System Update application and install it. Once it’s installed on your system, run it. It will not only download and install the latest drivers for your system but will also update the BIOS. Once the BIOS is updated, the issue should vanish and you should be able to connect to the network and access the internet.



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