I have a Lenovo laptop running Windows 10. The laptop was working fine until today when I tried to Skype call someone I wasn’t able to do that. There are some issues with the webcam. I tried looking for a solution but didn’t find much. I have also read about some cases where there is a crossed-out camera icon on the screen or some stupid settings related to privacy but the problem has not been solved yet. Help me!
On my Lenovo Thinkpad T530, even after trying everything like updating drivers and BIOS, the camera was not working but then someone in some random forums suggested a simple tweak to try. However, if the problem is not resolved by using this method, you must get help from Lenovo, rather than trying to open your notebook. Just remember to troubleshoot in the following order.
- Check whether the driver is correctly installed.
- Turn the settings of privacy off by press Fn+F6. Set it to ‘Normal’. If you are not able to see this option, then jump to the 4th step and continue.
- Check whether a third-party app can use the camera (I used Discord).
- Check BIOS I/O access and see whether the integrated camera is disabled. If it’s not disabled then you should get professional help from Lenovo because it is a problem related to the internal connection.
Have you got that crossed out camera icon? I have faced the same issue. It’s kinda irritating. When the user tries to use any app that requires camera access, there is no preview. Instead, there is a crossed-out camera icon on the screen on a grey background. Though the camera light turns on, indicating that there might not be any hardware issue, the user is unable to use the camera. But I guess I can help you out.
First of all, check if the camera is working properly by going into Device Manager. If it’s fine and there is no warning sign, then follow these steps.
- Open Lenovo Think Vantage Utilities>Web Conferencing>Camera Settings and click ‘Show My Video Image’ and see if you’re able to see the preview now.
- If the camera light turns on and now after making these changes you can see yourself in preview then the camera is working fine.
I have a Lenovo Yoga 3 Pro and I had issues with the camera as well. I have seen that people using Z70 also faced similar issues.
Before trying to dig deeper to find out what’s causing the issue, first check if the specific app you’re using is allowed to use the camera. Go to Settings>Privacy>App Permissions>Camera. First of all, check if Camera Access is turned on. If it’s not turned on, do it and then check if camera access is allowed for the app you use. Once you have done that, get back to the app you use for video calls or meeting and see. If it still doesn’t work, proceed to the next steps.
- Go to Device Manager and look for Imaging Devices/Cameras
You should find Lenovo EasyCamera or Integrated Camera.
- Check if the camera is enabled. If it’s enabled and still the problem persists, see if there is an exclamation sign.
- If there is an exclamation sign, then there might be issues with the driver. In that case, get the latest camera drivers for your laptop and install them.
- Once the latest driver is installed, restart your system and check. The issue should be resolved.
- If the issue is not resolved yet, contact Lenovo and get help as in case of any hardware issue the problem can not be fixed in this way.